Shipping policy
Shipping Policy
Processing Time
Orders require approximately 1–4 business days for processing before shipment. During promotions, holidays, or periods of unusually high demand, processing may take longer.
Business days do not include weekends or public holidays.
Estimated Shipping Times
After processing, estimated transit times are:
- United States: 7–12 business days
- International destinations: approximately 7–12 business days, depending on the destination, carrier, and customs processing
These are estimates rather than guaranteed delivery dates. Customs inspections, carrier disruptions, severe weather, high demand, or other circumstances outside our reasonable control may cause delays.
Order Confirmation and Tracking
After placing an order, you will receive an order-confirmation email. Once your order ships, we will email you a tracking number.
Tracking information may require several business days to update after shipment.
Orders containing multiple products may arrive in separate packages and may receive separate tracking numbers.
Shipping Costs
We provide free standard tracked shipping on eligible orders. If expedited shipping or another paid delivery option is available, its cost will be clearly displayed at checkout before payment.
International Duties and Taxes
International orders may be subject to import duties, taxes, customs charges, or other fees imposed by the destination country.
Unless these charges are collected during checkout or expressly stated as included, the customer may be responsible for paying them. MyComfeeBed does not control customs charges or customs-processing times.
Address Changes
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error, contact tryserva@outlook.com immediately. We cannot guarantee that an address can be changed after processing or shipment has begun.
Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.
Delayed or Missing Orders
If tracking has not updated for an extended period or your package has not arrived within the estimated timeframe, contact tryserva@outlook.com with your order number.
We will review the tracking information and contact the shipping carrier when appropriate. A delay by itself does not necessarily mean that the package is lost.
Questions
For shipping questions, contact tryserva@outlook.com.