Refund policy
Return & Refund Policy
Last updated: September 20, 2026
Order Changes and Cancellations
Orders enter processing shortly after they are placed. If you need to request a cancellation or correct your order, contact us immediately at tryserva@outlook.com.
We cannot guarantee changes or cancellations after processing or fulfillment has begun. This does not affect cancellation rights provided by applicable consumer law.
Returns
Except where required by applicable law, we do not accept returns for:
- Changes of mind
- Ordering the wrong size or color
- Personal comfort preferences
- Products marked “Final Sale”
- Used, washed, stained, altered, or customer-damaged products
- Customized or personalized products
Contact us before returning anything. Returns sent without authorization may not be accepted.
Products must be returned to the address provided by our customer-support team. Do not return products to the address shown on the original shipping label unless instructed to do so.
Damaged, Defective, Incomplete or Incorrect Orders
Please inspect your order when it arrives. If it is damaged, defective, incomplete, or incorrect, contact tryserva@outlook.com, preferably within seven days of delivery.
Include:
- Your full name
- Your order number
- A description of the problem
- Clear photographs or videos of the product
- Photographs of the packaging and shipping label, when applicable
If we confirm the issue, we will provide an appropriate resolution. Depending on the circumstances, this may include replacing the affected component, replacing the product, or issuing a refund.
The requested seven-day reporting period helps us investigate delivery problems and does not limit rights that cannot legally be limited.
Exchanges
We do not offer exchanges for changes of mind, personal preferences, or incorrectly selected sizes or colors.
If you received an incorrect, damaged, or defective product, contact us so we can evaluate the issue and provide an appropriate resolution.
Approved Refunds
Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to be processed.
Your bank or payment provider may require additional time to display the refund. Original shipping charges, expedited-delivery fees, customs duties, and import taxes are not refundable unless required by applicable law or the refund results from our error.
International Consumer Rights
We sell to customers in multiple countries. Consumer-protection laws vary by location.
Nothing in this policy excludes, restricts, or reduces rights and remedies that cannot legally be excluded or restricted under the laws applicable to the customer.
European Union and United Kingdom
If European Union or United Kingdom consumer law applies, you may have the right to cancel an eligible online purchase within 14 days of receiving it without providing a reason.
This cancellation right may not apply to products made to your individual specifications or products that are clearly personalized. Selecting a standard size or color does not necessarily make a product personalized.
To exercise an applicable cancellation right, contact tryserva@outlook.com within 14 days of delivery. After notifying us, return the product within the legally required period using the return instructions we provide.
You may inspect the product only as reasonably necessary to determine its nature, characteristics, and functioning. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.
Unless the product is defective, incorrect, or applicable law states otherwise, the customer is responsible for return-shipping costs. Because our products are large, international return shipping may be substantial.
Where required, eligible refunds will include the original standard-delivery charge. Additional costs for expedited or upgraded delivery may not be refundable.
EU customers may also have mandatory legal-guarantee rights for defective or non-conforming products. These legal rights are separate from and may extend beyond our commercial One-Year Limited Warranty.
Other Countries
Customers in other countries may have mandatory rights concerning cancellations, returns, refunds, repairs, replacements, or defective products. Those mandatory rights continue to apply regardless of anything stated in this policy.
One-Year Limited Warranty
Warranty Coverage
MyComfeeBed provides the original purchaser of a Cloud Bed with a one-year limited warranty against manufacturing defects in materials and workmanship under normal household use.
The warranty begins on the date the product is delivered. It applies only to the original purchaser and is not transferable.
Unless expressly stated otherwise on the relevant product page, this one-year warranty covers the Cloud Bed itself. Pillows, blankets, free promotional items, and other accessories remain covered for delivery damage or defects present upon arrival but are not included in the one-year warranty.
Covered Manufacturing Defects
Examples of covered manufacturing defects include:
- Defective seams or stitching
- Zippers failing because of a manufacturing defect
- Manufacturing defects affecting the cover, foam, filling, or internal components
- A covered component becoming unusable because of defective materials or workmanship
The existence of a defect will be determined after reviewing the product, photographs, videos, order information, and other relevant evidence.
What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Gradual softening, compression, flattening, or changes caused by ordinary use
- Personal comfort or firmness preferences
- Minor variations in dimensions, texture, appearance, or color
- Damage caused by chewing, scratching, clawing, or other animal behavior
- Stains, spills, burns, cuts, punctures, or accidental damage
- Improper use, excessive force, overloading, or neglect
- Improper washing, cleaning, drying, storage, or failure to follow care instructions
- Mold, mildew, odors, moisture damage, or environmental conditions
- Damage caused by unauthorized alterations or repairs
- Commercial use or resale
- Products purchased from unauthorized sellers
- Products without valid proof of purchase
Submitting a Warranty Claim
Warranty claims must be submitted before the one-year warranty period expires.
Contact tryserva@outlook.com and provide:
- Your full name
- Your order number
- A detailed description of the problem
- Clear photographs or videos showing the claimed defect
- Any additional information reasonably required to evaluate the claim
Do not return or dispose of the product unless instructed by MyComfeeBed. We may request additional evidence or require the affected product or component to be returned before approving a claim.
Submitting a claim does not automatically mean that it is covered. We will evaluate whether the issue resulted from a covered manufacturing defect.
Approved Warranty Claims
If we determine that the issue is covered, MyComfeeBed may:
- Replace the defective component;
- Replace the product with the same or a reasonably comparable product; or
- If a suitable replacement is unavailable, refund the amount paid for the covered product.
The remedy provided will not exceed the amount originally paid for the covered product. Replacement products or components remain covered only for the remainder of the original warranty period.
For approved claims, we will provide the necessary shipping or disposal instructions. Unauthorized return-shipping expenses will not be reimbursed.
Warranty and Returns
The One-Year Limited Warranty is separate from the standard return period. It does not permit the return of a non-defective product after the applicable return period has ended.
Legal Limitations
To the maximum extent permitted by applicable law, MyComfeeBed will not be responsible for indirect, incidental, or consequential damages resulting from the use or inability to use the product.
Some jurisdictions do not allow certain limitations or exclusions, so some of these provisions may not apply to you.
This commercial warranty is provided in addition to any mandatory consumer guarantees or statutory rights available in the customer’s country. It does not replace, restrict, or reduce those rights.
Contact Us
For questions concerning returns, refunds, damaged orders, or warranty claims, contact:
Email: tryserva@outlook.com